Return And Refund Policy
Effective Date: 06/05/2024
1. Return Policy
We want you to be fully satisfied with your purchase. If you are not satisfied, you may return the product within 30 days of delivery for a refund or exchange, subject to the conditions below.
2. Conditions for Return
- Products must be returned in their original, unused condition with all packaging, accessories, and documentation.
- A proof of purchase (receipt or order number) is required for all returns.
- Customized or personalized products, batteries, and items marked “Final Sale” are non-returnable unless defective or damaged.
- Opened or used products cannot be returned unless they are faulty or incorrect.
3. How to Return an Item
To initiate a return, please contact us at sales@abbottcustomgolfcarts.com with your order number and reason for return. Our team will provide you with a return authorization number and instructions on how to return the item.
4. Refund Policy
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 business days and applied to your original method of payment.
- Shipping Costs: Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product. Original shipping charges are non-refundable.
5. Exchanges
To exchange a product, please follow the return process outlined above. Exchanges are subject to product availability and may take additional time to process.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt at sales@abbottcustomgolfcarts.com. We may request photographs of the damage or defect to process your claim and arrange for a replacement or refund.
7. Contact Us
For any questions regarding returns or refunds, please contact us at: